We’re here to help.
Most questions are answered below. If yours isn’t, email us and a real person will write back — usually within a day.
Contact
Email [email protected] with the email address you signed up with and, if it helps, a screenshot. Please don’t send your password or recovery code.
Getting started
How do I connect with my partner?
Open You → Your partner (or the “Invite your person” card on Today). Tap Create an invitation and share the code. Your partner enters it on their phone within 30 minutes. Joining creates a fresh shared space for both of you.
I lost my password.
On the sign-in screen choose Recover, enter your email, a new password, and the recovery code you were shown when you created your account. If you didn’t save it, email support from your account email and we’ll help you verify.
Can more than two people join?
No. Uni4Ever is built for exactly two people. To start over with someone else, disconnect first under You → Disconnect partner.
Location and weather
My partner’s location isn’t updating.
Both phones need location sharing on and permission set to Always: Settings → Uni4Ever → Location → Always. On the Near tab, tap Allow background sharing if you see it. Low Power Mode and Background App Refresh being off can also slow updates.
Does it drain my battery?
Continuous sharing does use more battery than an app that only checks when open. You can pause sharing anytime on the Near tab; your trail is removed when you pause.
The weather card says it’s unavailable.
Weather needs your own location sharing turned on. It comes from Apple Weather; if Apple’s service is briefly unavailable, tap Refresh a little later.
Notifications
I’m not getting notifications when my partner does something.
Check Settings → Notifications → Uni4Ever is allowed, then in the app open You → Notifications and make sure the switches you want are on. Messages, hearts, safety alerts, and “everything else” (moods, songs, memories, Pip) each have their own switch.
Why can’t I see my partner’s Heart Talk answer?
Answers stay hidden until both of you have answered the same question — that’s the point. You’ll get a notification and a card on Today telling you which question is waiting on you.
Pip and coins
How do I earn coins?
Every care action — feed, play, rest, brush — and the daily challenge earn coins for both of you. Little adventures bring back coins and a postcard.
I bought 100 coins but they didn’t show up.
Open Pip’s Place again; coins are added as soon as Apple confirms the purchase, usually within seconds. If they’re still missing after a few minutes, tap Restore purchases or email support with the receipt Apple sent you.
Are coin purchases shared?
Yes. Coins belong to your shared space, so either of you can spend them in the little shop.
Delete your account
In the app, open You, scroll to Your data, and tap Delete my account. This removes your account, disconnects your partner, and erases the shared space for both of you — messages, photos, voice notes, memories, and location history. It cannot be undone, so export your data first from the same screen if you want to keep it.
If you can’t sign in, email [email protected] from your account email and we’ll delete it for you.