MyMyCarPlay Support
Questions, bug reports or a source that won't connect? Start with the FAQ below, and if it doesn't cover your issue, get in touch.
Email [email protected] and include your iPhone model, iOS version, your car make/model/year and the source type you're using. We aim to reply within two business days.
Getting started
- Add a source: open the Sources tab and tap +. Choose Plex, Jellyfin, Emby, Xtream or M3U playlist.
- Plex: tap Link Plex Account, enter the code shown at plex.tv/link, then pick your server.
- Local videos: on the Watch tab tap + and choose files from the Files app.
- CarPlay: connect your iPhone to CarPlay and open MyCarPlay from the car's home screen.
Frequently asked questions
How does the free trial work?
Tap Start 24-Hour Free Trial and every feature is unlocked for 24 hours. When the trial ends, a one-time $9.99 purchase unlocks the app permanently. Nothing is charged unless you choose to buy.
Is this a subscription?
No. MyCarPlay Unlock is a single, one-time purchase. There are no renewals.
How do I restore my purchase on a new iPhone?
Open Settings in MyCarPlay and tap Restore Purchase, signed in with the same Apple Account you bought with.
Does MyCarPlay include channels, movies or shows?
No. MyCarPlay is a player. You add your own media servers, playlists and files that you own or are authorized to use.
Why can't I see video on my car's screen?
Video on the CarPlay display only works when your vehicle supports CarPlay video and the car is parked. iOS and your vehicle control this. In other vehicles MyCarPlay plays audio with CarPlay's Now Playing controls.
My Plex server isn't found.
Enable Remote Access in Plex Media Server settings, then link again. A local address such as 192.168.x.x only works when your iPhone is on your home network.
A video won't play.
The player shows the error and server status. Check the server is reachable from your iPhone and that the format can stream to iPhone. Some formats may need server-side transcoding.
Can I watch Netflix or other streaming apps?
No. MyCarPlay does not capture or bypass protected (DRM) video from other apps.
Where are my passwords stored?
In your iPhone's Keychain. MyCarPlay has no account system and no servers of its own.
How do I request a refund?
Purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account and choose the purchase.
Report a bug
Email [email protected] with what you were doing, what you expected, and what happened instead. A screenshot or screen recording helps a lot.